Please enclose the fully completed return form with the return package. through this portal you can create a shipping label for your return.
If a product is damaged, or you have received the wrong product, we will reimburse the costs for the return.
If the product does not meet your expectations and you want to make use of the trial period, the costs for returning are for own account.
This form and portal is for consumers.
The consumer can dissolve an agreement with regard to the purchase of a product during a reflection period of 14 days without stating reasons.
Points of attention:
A. Purchases will be refunded to the bank account specified by you.
B. Shipping and handling charges are non-refundable.
C. In the event of dissolution, the consumer must pay the costs for the return.
D. Complete the return form and send it to firstname.lastname@example.org
For all terms and conditions regarding returns, see our Terms and Conditions.