{"id":32208,"date":"2022-04-25T16:30:41","date_gmt":"2022-04-25T14:30:41","guid":{"rendered":"https:\/\/raptorboats.nl\/?page_id=32208"},"modified":"2024-03-12T20:06:07","modified_gmt":"2024-03-12T18:06:07","slug":"retour","status":"publish","type":"page","link":"https:\/\/raptorboats.nl\/en\/klantenservice\/retour\/","title":{"rendered":"Return"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#F2F2F2&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; header_font=&#8221;Alfa Slab One||||||||&#8221; header_text_color=&#8221;#262626&#8243; header_font_size=&#8221;50px&#8221; header_line_height=&#8221;1.7em&#8221; header_font_size_tablet=&#8221;50px&#8221; header_font_size_phone=&#8221;38px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_line_height_tablet=&#8221;1.7em&#8221; header_line_height_phone=&#8221;1.2em&#8221; header_line_height_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Retourneren<\/h1>\n<p><span>Heb je een beschadigd of verkeerd product ontvangen? Of voldoet het product niet aan je verwachtingen en wil je gebruik maken van de zichttermijn?\u00a0<\/span><span>Je kan een overeenkomst met betrekking tot de aankoop van een product gedurende een bedenktijd van 14 dagen zonder opgave van redenen ontbinden.<\/span><span>\u00a0Dan lees je hier hoe je een retour aanmaakt en wat de kosten zijn.<\/span><span><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text quote_border_weight=&#8221;0px&#8221; quote_border_color=&#8221;RGBA(255,255,255,0)&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#262626&#8243; link_font=&#8221;|600|on||on|||#E10D1A|&#8221; link_text_color=&#8221;#E10D1A&#8221; quote_font=&#8221;Alfa Slab One||||||||&#8221; quote_font_size=&#8221;40px&#8221; quote_line_height=&#8221;1.3em&#8221; header_font=&#8221;Alfa Slab One||||||||&#8221; header_font_size=&#8221;36px&#8221; header_line_height=&#8221;1.7em&#8221; header_2_font=&#8221;Alfa Slab One||||||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_font_size=&#8221;32px&#8221; header_2_line_height=&#8221;1.7em&#8221; header_2_line_height_tablet=&#8221;1.7em&#8221; header_2_line_height_phone=&#8221;1.2em&#8221; header_2_line_height_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Ben je een zakelijke klant?<\/strong><\/p>\n<p>Zakelijke afnemers kunnen contact opnemen via telefoon\u00a0<a href=\"tel:+31850003750\" title=\"Telefoonnummer Raptor Boats\">+31 85 000 3750<\/a>\u00a0of e-mail\u00a0<span><em><a class=\"open-external\" href=\"mailto:info@raptorboats.nl\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"e-mailadres Raptor Boats\">info@raptorboats.nl<\/a><\/em><\/span>.<br \/><em><strong>Let op!<\/strong><span>\u00a0<\/span>Hiervoor gelden andere voorwaarden.<\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text quote_border_weight=&#8221;0px&#8221; quote_border_color=&#8221;RGBA(255,255,255,0)&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#262626&#8243; quote_font=&#8221;Alfa Slab One||||||||&#8221; quote_font_size=&#8221;40px&#8221; quote_line_height=&#8221;1.3em&#8221; header_font=&#8221;Alfa Slab One||||||||&#8221; header_font_size=&#8221;36px&#8221; header_line_height=&#8221;1.7em&#8221; header_2_font=&#8221;Alfa Slab One||||||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_font_size=&#8221;32px&#8221; header_2_line_height=&#8221;1.7em&#8221; header_2_line_height_tablet=&#8221;1.7em&#8221; header_2_line_height_phone=&#8221;1.2em&#8221; header_2_line_height_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Kosten<\/h2>\n<p>Wanneer een product beschadigd is, of je het verkeerde product hebt ontvangen, zullen wij de kosten voor de retourzending vergoeden.<\/p>\n<p>Voldoet het product niet aan je verwachtingen en wil je gebruik maken van de zichttermijn, dan zijn de kosten voor het retour sturen voor\u00a0<span class=\"s1\">eigen\u00a0<\/span>rekening.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text quote_border_weight=&#8221;0px&#8221; quote_border_color=&#8221;RGBA(255,255,255,0)&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#262626&#8243; link_font=&#8221;|600|on||on|||#E10D1A|&#8221; link_text_color=&#8221;#E10D1A&#8221; quote_font=&#8221;Alfa Slab One||||||||&#8221; quote_font_size=&#8221;40px&#8221; quote_line_height=&#8221;1.3em&#8221; header_font=&#8221;Alfa Slab One||||||||&#8221; header_font_size=&#8221;36px&#8221; header_line_height=&#8221;1.7em&#8221; header_2_font=&#8221;Alfa Slab One||||||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_font_size=&#8221;32px&#8221; header_2_line_height=&#8221;1.7em&#8221; header_2_line_height_tablet=&#8221;1.7em&#8221; header_2_line_height_phone=&#8221;1.2em&#8221; header_2_line_height_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"elementor-heading-title elementor-size-default\">Aandachtspunten<\/h2>\n<ul>\n<li class=\"p1\">Aankopen worden teruggestort op de door u aangegeven bankrekening.<\/li>\n<li class=\"p1\">Verzend- en verwerkingskosten worden niet terugbetaald.<\/li>\n<li class=\"p1\">De consument dient bij ontbinding zelf de kosten voor het retour zenden te betalen.<\/li>\n<li class=\"p1\">Vul het retourformulier volledig in en stuur dit naar<span>\u00a0<\/span><span><em><a class=\"open-external\" href=\"mailto:info@raptorboats.nl\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"E-mailadres Raptor Boats\">info@raptorboats.nl<\/a><\/em><\/span><\/li>\n<\/ul>\n<div>Voor alle voorwaarden m.b.t. retourneren, zie onze\u00a0<span><em><a class=\"open-external\" href=\"https:\/\/raptorboats.nl\/algemene-voorwaarden\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Algemene Voorwaarden | Raptor Boats\">algemene voorwaarden<\/a><\/em><\/span>.<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_4,1_4&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin: auto;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text quote_border_weight=&#8221;0px&#8221; quote_border_color=&#8221;RGBA(255,255,255,0)&#8221; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#262626&#8243; quote_font=&#8221;Alfa Slab One||||||||&#8221; quote_font_size=&#8221;40px&#8221; quote_line_height=&#8221;1.3em&#8221; header_font=&#8221;Alfa Slab One||||||||&#8221; header_font_size=&#8221;36px&#8221; header_line_height=&#8221;1.7em&#8221; header_2_font=&#8221;Alfa Slab One||||||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_font_size=&#8221;32px&#8221; header_2_line_height=&#8221;1.2em&#8221; hover_enabled=&#8221;0&#8243; header_2_line_height_tablet=&#8221;1.7em&#8221; header_2_line_height_phone=&#8221;1.2em&#8221; header_2_line_height_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2 class=\"elementor-heading-title elementor-size-default\">STAP 1: Retourformulier invullen<\/h2>\n<p><span>Download het retour formulier en vul deze vervolgens compleet in. Print het formulier uit en vul deze volledig in. Vervolgens voeg je het formulier toe in het retourpakket.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;||||false|false&#8221; custom_padding_phone=&#8221;25px||||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; custom_css_main_element=&#8221;margin: auto;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;https:\/\/raptorboats.nl\/wp-content\/uploads\/2023\/01\/Raptor-Retour-Formulier-NL.pdf&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Download Retour formulier (NL)&#8221; button_alignment_tablet=&#8221;&#8221; button_alignment_phone=&#8221;center&#8221; button_alignment_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; 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_module_preset=&#8221;default&#8221; background_color=&#8221;#F2F2F2&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin: auto;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text quote_border_weight=&#8221;0px&#8221; quote_border_color=&#8221;RGBA(255,255,255,0)&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#262626&#8243; quote_font=&#8221;Alfa Slab One||||||||&#8221; quote_font_size=&#8221;40px&#8221; quote_line_height=&#8221;1.3em&#8221; header_font=&#8221;Alfa Slab One||||||||&#8221; header_font_size=&#8221;36px&#8221; header_line_height=&#8221;1.7em&#8221; header_2_font=&#8221;Alfa Slab One||||||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_font_size=&#8221;32px&#8221; header_2_line_height=&#8221;1.2em&#8221; header_2_line_height_tablet=&#8221;1.7em&#8221; header_2_line_height_phone=&#8221;1.2em&#8221; header_2_line_height_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"elementor-heading-title elementor-size-default\">STAP 2: Retourpakket inpakken<\/h2>\n<p class=\"p1\">Wanneer het retourformulier compleet hebt ingevuld. Kan het retour pakket worden ingepakt. Heb je de originele verzenddoos nog in goede staat? Heel slim! Deze doos voldoet namelijk aan alles eisen die onze verzendpartners stellen.<\/p>\n<p class=\"p1\">Heb je de originele verzenddoos niet meer? Geen zorgen! Zolang je een doos hebt die voldoet aan de eisen van onze verzendpartners, kan je het product hierin retour sturen.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;25px||||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover_enabled=&#8221;off|desktop&#8221;][et_pb_text quote_border_weight=&#8221;0px&#8221; quote_border_color=&#8221;RGBA(255,255,255,0)&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#262626&#8243; quote_font=&#8221;Alfa Slab One||||||||&#8221; quote_font_size=&#8221;40px&#8221; quote_line_height=&#8221;1.3em&#8221; header_font=&#8221;Alfa Slab One||||||||&#8221; header_font_size=&#8221;36px&#8221; header_line_height=&#8221;1.7em&#8221; header_2_font=&#8221;Alfa Slab One||||||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_font_size=&#8221;32px&#8221; header_2_line_height=&#8221;1.2em&#8221; header_2_line_height_tablet=&#8221;1.7em&#8221; header_2_line_height_phone=&#8221;1.2em&#8221; header_2_line_height_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p1\"><strong>Hoe pak je een product goed in voor een retour?<\/strong><\/p>\n<p class=\"p1\">Wij houden van onze producten en we doen er alles aan om ze in top conditie te houden. Houdt daarom rekening met het volgende wanneer je een product retour stuurt;<\/p>\n<ul>\n<li class=\"p1\">Verpak een product stevig, zodat deze veilig op transport kan.<\/li>\n<li class=\"p1\">Gebruik voldoende beschermende materialen, het liefste deze uit de originele verzenddoos, samen met de originele verzenddoos.<\/li>\n<li class=\"p1\">Voeg het retourformulier toe bij de inhoud van de doos.<\/li>\n<li class=\"p1\">Sluit de verzenddoos goed af, zodat een pakket niet onverhoopt open gaat tijdens transport.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin: auto;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text quote_border_weight=&#8221;0px&#8221; quote_border_color=&#8221;RGBA(255,255,255,0)&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#262626&#8243; quote_font=&#8221;Alfa Slab One||||||||&#8221; quote_font_size=&#8221;40px&#8221; quote_line_height=&#8221;1.3em&#8221; header_font=&#8221;Alfa Slab One||||||||&#8221; header_font_size=&#8221;36px&#8221; header_line_height=&#8221;1.7em&#8221; header_2_font=&#8221;Alfa Slab One||||||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_font_size=&#8221;32px&#8221; header_2_line_height=&#8221;1.2em&#8221; header_2_line_height_tablet=&#8221;1.7em&#8221; header_2_line_height_phone=&#8221;1.2em&#8221; header_2_line_height_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"elementor-heading-title elementor-size-default\">STAP 3: Verzendlabel aanmaken<\/h2>\n<p>Je pakket is nu ingepakt volgens de eisen van onze verzendpartners en je hebt het retour formulier in de retour verzenddoos gevoegd.<\/p>\n<p>Nu is het tijd om het verzendlabel aan te maken. Pak hiervoor je Postcode en de Track &amp; trace code \u00f3f Ordernummer van je bestelling erbij. Deze heb je nodig om in te loggen op het portaal waar je het verzendlabel op aanmaakt.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/raptorboats.shipping-portal.com\/rp\/&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Verzendlabel aanmaken&#8221; button_alignment_tablet=&#8221;&#8221; button_alignment_phone=&#8221;center&#8221; button_alignment_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#E10D1A&#8221; button_border_radius=&#8221;30px&#8221; button_font=&#8221;|700|||||||&#8221; button_icon=&#8221;&#x45;||divi||400&#8243; button_icon_color=&#8221;#FFFFFF&#8221; button_on_hover=&#8221;off&#8221; custom_padding=&#8221;10px|50px|10px|25px|false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;25px||||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text quote_border_weight=&#8221;0px&#8221; quote_border_color=&#8221;RGBA(255,255,255,0)&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#262626&#8243; quote_font=&#8221;Alfa Slab One||||||||&#8221; quote_font_size=&#8221;40px&#8221; quote_line_height=&#8221;1.3em&#8221; header_font=&#8221;Alfa Slab One||||||||&#8221; header_font_size=&#8221;36px&#8221; header_line_height=&#8221;1.7em&#8221; header_2_font=&#8221;Alfa Slab One||||||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_font_size=&#8221;32px&#8221; header_2_line_height=&#8221;1.2em&#8221; header_2_line_height_tablet=&#8221;1.7em&#8221; header_2_line_height_phone=&#8221;1.2em&#8221; header_2_line_height_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Zo maak je het verzendlabel aan;<\/strong><\/p>\n<ul>\n<li>Klik hieronder op \u201cverzendlabel aanmaken.<\/li>\n<li>Vul vervolgens je Postcode en\u00a0<span>Track &amp; trace code \u00f3f Ordernummer in.<\/span><\/li>\n<li>Kies het product dat je wilt retourneren.<\/li>\n<li>Kies de reden van je retour in.<\/li>\n<li>Kies hoe je terugbetaald wilt worden.<\/li>\n<li>Kies hoe je je retourpakket wilt retourneren.<\/li>\n<li>Controleer het overzicht en klik op bevestigen.<\/li>\n<li>Je kan nu het verzendlabel uitprinten en op het pakket plakken.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#F2F2F2&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin: auto;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text quote_border_weight=&#8221;0px&#8221; quote_border_color=&#8221;RGBA(255,255,255,0)&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#262626&#8243; quote_font=&#8221;Alfa Slab One||||||||&#8221; quote_font_size=&#8221;40px&#8221; quote_line_height=&#8221;1.3em&#8221; header_font=&#8221;Alfa Slab One||||||||&#8221; header_font_size=&#8221;36px&#8221; header_line_height=&#8221;1.7em&#8221; header_2_font=&#8221;Alfa Slab One||||||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_font_size=&#8221;32px&#8221; header_2_line_height=&#8221;1.2em&#8221; header_2_line_height_tablet=&#8221;1.7em&#8221; header_2_line_height_phone=&#8221;1.2em&#8221; header_2_line_height_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"elementor-heading-title elementor-size-default\">STAP 4: Retourpakket opsturen<\/h2>\n<p>Het retourpakket is nu klaar om te verzenden. Het enige dat nog rest is het pakket af te geven bij de plek welke je in de vorige stap hebt gekozen als punt voor het inleveren van jouw retourpakket.<\/p>\n<p>Dankjewel! Je retour gaat nu naar ons toe!<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;25px||||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; custom_css_main_element=&#8221;margin: auto;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/raptorboats.nl\/wp-content\/uploads\/2023\/01\/Verzenden-Retour.jpg&#8221; alt=&#8221;Raptor Placeholder V 01&#8243; title_text=&#8221;Verzenden Retour&#8221; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; border_radii=&#8221;on|30px|30px|30px|30px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Retourneren Heb je een beschadigd of verkeerd product ontvangen? Of voldoet het product niet aan je verwachtingen en wil je gebruik maken van de zichttermijn?\u00a0Je kan een overeenkomst met betrekking tot de aankoop van een product gedurende een bedenktijd van 14 dagen zonder opgave van redenen ontbinden.\u00a0Dan lees je hier hoe je een retour aanmaakt [&hellip;]<\/p>\n","protected":false},"author":22688,"featured_media":0,"parent":23026,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"<p>Heb je een beschadigd of verkeerd product ontvangen? Of voldoet het product niet aan je verwachtingen en wil je gebruik maken van de zichttermijn?\u00a0Je kan een overeenkomst met betrekking tot de aankoop van een product gedurende een bedenktijd van 14 dagen zonder opgave van redenen ontbinden.\u00a0Dan lees je hier hoe je een retour aanmaakt en wat de kosten zijn.<\/p>\t\t\n\t\t\t<style>\/*! elementor - v3.5.3 - 28-12-2021 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2>Kosten.<\/h2>\t\t\n\t\t<p>Wanneer een product beschadigd is, of je het verkeerde product hebt ontvangen, zullen wij\u00a0de kosten\u00a0 voor de retourzending vergoeden.<\/p><p>Voldoet het product niet aan je verwachtingen en wil je gebruik maken van de zichttermijn, dan zijn de kosten voor het retour sturen voor\u00a0eigen\u00a0rekening.<\/p>\t\t\n\t\t\t<h2>Aandachtspunten.<\/h2>\t\t\n\t\t<ul><li>Aankopen worden teruggestort op de door u aangegeven bankrekening.<\/li><li>Verzend- en verwerkingskosten worden niet terugbetaald.<\/li><li>De consument dient bij ontbinding zelf de kosten voor het retour zenden te betalen.<\/li><li>Vul het retourformulier volledig in en stuur dit naar <em><a href=\"mailto:info@raptorboats.nl\" target=\"_blank\" rel=\"noreferrer noopener\">info@raptorboats.nl<\/a><\/em><\/li><\/ul>Voor alle voorwaarden m.b.t. retourneren, zie onze\u00a0<em><a href=\"https:\/\/raptorboats.nl\/algemene-voorwaarden\/\" target=\"_blank\" rel=\"noreferrer noopener\">algemene voorwaarden<\/a><\/em>.\t\t\n\t\t\t<h2>Stap 1: retour formulier invullen.<\/h2>\t\t\n\t\t<p>Download het Nederlands- of Engelstalige retourformulier en vul deze vervolgens compleet in. Print het formulier uit en vul deze volledig in. Vervolgens voeg je het formulier toe in het retourpakket.<\/p>\t\t\n\t\t\t<a href=\"https:\/\/raptorboats.nl\/wp-content\/uploads\/2020\/12\/Retourdocument-Raptor-NL.pdf\" target=\"_blank\" role=\"button\" rel=\"noopener\">\n\t\t\t\t\t\tDownload het Retourformulier in Nederlands\n\t\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/raptorboats.nl\/wp-content\/uploads\/2020\/12\/Return-document-Raptor-ENG.pdf\" target=\"_blank\" role=\"button\" rel=\"noopener\">\n\t\t\t\t\t\tDownload the Return form in English\n\t\t\t\t\t<\/a>\n\t\t\t<style>\/*! elementor - v3.5.3 - 28-12-2021 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"1000\" height=\"682\" src=\"https:\/\/raptorboats.nl\/wp-content\/uploads\/2022\/04\/WEB-Raptor-Over-Ons-Desktop-IMG-2.jpg\" alt=\"WEB Raptor Over Ons Desktop IMG 2\" loading=\"lazy\" srcset=\"https:\/\/raptorboats.nl\/wp-content\/uploads\/2022\/04\/WEB-Raptor-Over-Ons-Desktop-IMG-2.jpg 1000w, https:\/\/raptorboats.nl\/wp-content\/uploads\/2022\/04\/WEB-Raptor-Over-Ons-Desktop-IMG-2-300x205.jpg 300w, https:\/\/raptorboats.nl\/wp-content\/uploads\/2022\/04\/WEB-Raptor-Over-Ons-Desktop-IMG-2-768x524.jpg 768w, https:\/\/raptorboats.nl\/wp-content\/uploads\/2022\/04\/WEB-Raptor-Over-Ons-Desktop-IMG-2-18x12.jpg 18w, https:\/\/raptorboats.nl\/wp-content\/uploads\/2022\/04\/WEB-Raptor-Over-Ons-Desktop-IMG-2-500x341.jpg 500w, https:\/\/raptorboats.nl\/wp-content\/uploads\/2022\/04\/WEB-Raptor-Over-Ons-Desktop-IMG-2-64x44.jpg 64w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t<h2>Stap 2: retourpakket inpakken.<\/h2>\t\t\n\t\t<p>Wanneer het retourformulier compleet hebt ingevuld. Kan het retour pakket worden ingepakt. Heb je de originele verzenddoos nog in goede staat? Heel slim! Deze doos voldoet namelijk aan alles eisen die onze verzendpartners stellen.<\/p><p>Heb je de originele verzenddoos niet meer? Geen zorgen! Zolang je een doos hebt die voldoet aan de eisen van onze verzendpartners, kan je het product hierin retour sturen.<\/p><p>Wil je een boot retour sturen? Bekijk dan <a href=\"https:\/\/www.youtube.com\/watch?v=I7qn32hKtek&amp;t=5s\"><em>deze uitleg video over hoe je een boot opvouwt<\/em><\/a>.<\/p><p><strong style=\"font-style: inherit;\">Hoe pak je een product goed in voor een retour?<\/strong><\/p><p>Wij houden van onze producten en we doen er alles aan om ze in top conditie te houden. Houdt daarom rekening met het volgende wanneer je een product retour stuurt;<\/p><ul><li>Verpak een product stevig, zodat deze veilig op transport kan.<\/li><li>Gebruik voldoende beschermende materialen, het liefste deze uit de originele verzenddoos, samen met de originele verzenddoos.<\/li><li>Voeg het retourformulier toe bij de inhoud van de doos.<\/li><li>Sluit de verzenddoos goed af, zodat een pakket niet onverhoopt open gaat tijdens transport.<\/li><\/ul>\t\t\n\t\t\t<h2>Stap 3: Verzendlabel aanmaken<\/h2>\t\t\n\t\t<p>Je pakket is nu ingepakt volgens de eisen van onze verzendpartners en je hebt het retour formulier in de retour verzenddoos gevoegd.<\/p><p>Nu is het tijd om het verzendlabel aan te maken. Pak hiervoor je Postcode en de Track &amp; trace code \u00f3f Ordernummer van je bestelling erbij. Deze heb je nodig om in te loggen op het portaal waar je het verzendlabel op aanmaakt.<\/p>\t\t\n\t\t\t<a href=\"https:\/\/raptorboats.shipping-portal.com\/rp\/\" target=\"_blank\" role=\"button\" rel=\"noopener\">\n\t\t\t\t\t\tVerzendlabel aanmaken\n\t\t\t\t\t<\/a>\n\t\t<p><strong style=\"font-style: inherit;\">Zo maak je het verzendlabel aan;<\/strong><\/p><ul><li>Klik hieronder op \"verzendlabel aanmaken.<\/li><li>Vul vervolgens je Postcode en\u00a0Track &amp; trace code \u00f3f Ordernummer in.<\/li><li>Kies het product dat je wilt retourneren.<\/li><li>Kies de reden van je retour in.<\/li><li>Kies hoe je terugbetaald wilt worden.<\/li><li>Kies hoe je je retourpakket wilt retourneren.<\/li><li>Controleer het overzicht en klik op bevestigen.<\/li><li>Je kan nu het verzendlabel uitprinten en op het pakket plakken.<\/li><\/ul>\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"1000\" height=\"682\" src=\"https:\/\/raptorboats.nl\/wp-content\/uploads\/2022\/04\/WEB-Raptor-Over-Ons-Desktop-IMG-1.jpg\" alt=\"WEB Raptor Over Ons Desktop IMG 1\" loading=\"lazy\" srcset=\"https:\/\/raptorboats.nl\/wp-content\/uploads\/2022\/04\/WEB-Raptor-Over-Ons-Desktop-IMG-1.jpg 1000w, https:\/\/raptorboats.nl\/wp-content\/uploads\/2022\/04\/WEB-Raptor-Over-Ons-Desktop-IMG-1-300x205.jpg 300w, https:\/\/raptorboats.nl\/wp-content\/uploads\/2022\/04\/WEB-Raptor-Over-Ons-Desktop-IMG-1-768x524.jpg 768w, https:\/\/raptorboats.nl\/wp-content\/uploads\/2022\/04\/WEB-Raptor-Over-Ons-Desktop-IMG-1-18x12.jpg 18w, https:\/\/raptorboats.nl\/wp-content\/uploads\/2022\/04\/WEB-Raptor-Over-Ons-Desktop-IMG-1-500x341.jpg 500w, https:\/\/raptorboats.nl\/wp-content\/uploads\/2022\/04\/WEB-Raptor-Over-Ons-Desktop-IMG-1-64x44.jpg 64w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t<h2>Stap 4: retourpakket opsturen.<\/h2>\t\t\n\t\t<p>Het retourpakket is nu klaar om te verzenden. Het enige dat nog rest is het pakket af te geven bij de plek welke je in de vorige stap hebt gekozen als punt voor het inleveren van jouw retourpakket.<\/p>\n<p>Dankjewel! Je retour gaat nu naar ons toe!<\/p>\t\t\n\t\t\t<h2>Retourneren voor zakelijke klanten<\/h2>\t\t\n\t\t<p>Zakelijke afnemers kunnen contact opnemen via telefoon\u00a0<a href=\"tel:+31850003750\"><em>+31 850003750<\/em><\/a>\u00a0of e-mail\u00a0<em><a href=\"mailto:info@raptorboats.nl\" target=\"_blank\" rel=\"noreferrer noopener\">info@raptorboats.nl<\/a><\/em>.<\/p><p><em><strong>Let op!<\/strong> Hiervoor gelden andere voorwaarden.<\/em><\/p>","_et_gb_content_width":"","footnotes":"","_members_access_role":[],"_members_access_error":"","_links_to":"","_links_to_target":""},"class_list":["post-32208","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hoe stuur ik een product retour? - Raptor<\/title>\n<meta name=\"description\" content=\"Had je toch liever het andere product willen hebben? Is er schade? 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